About Orchestrate360 | Orchestrate360

Orchestrate360 staff have extensive experience spanning hospitality, technology, project, process and business management. Our project managers are PMP‑certified, and collectively we have worked for and with major restaurant, hotel, cruise line, casino and club brands, as well as technology providers to these industries.

We offer application development and integration, innovative business and network strategies, and custom reporting. Flexible delivery of IT services and solutions is an integral part of our client‑first approach to technology consulting.

Who you will work with

John Fotos

President

Early in his career, John managed hotels and resorts as a general manager and earned his Certified Hotel Administrator (CHA) designation. That operations background is still the most useful tool he brings to a project. He knows what a property's front desk, food and beverage outlets, finance office and membership desk actually need from a system, so requirements get drawn out up front rather than uncovered during implementation.

He moved to the technology side in 1997 with MICROS Professional Services and has worked both sides of the table since: as a consultant to hotel, cruise line, resort and casino operators, and as a product and engineering leader at technology companies serving the industry. He led the design of the data warehouse, executive scorecard, gift card, loyalty and membership billing systems for a golf, spa and resort activities platform, directed a 25‑person engineering and analytics organization for a restaurant marketing platform, and ran data analytics and business intelligence at a brand‑marketing software company before returning to Orchestrate360 full time. He has integrated MICROS and Simphony with property management, casino management, ERP, CRM and payment platforms for more than two decades.

John works directly with the client and leads delivery with the Orchestrate360 development team, so a project can scale from a single interface to a multi‑property rollout without changing who you talk to.

The values driving our success

Four factors sit behind our corporate philosophy, our day‑to‑day operations and, ultimately, our success. They guide everything we do and shape how our customers, employees, partners and the public perceive us.

Integrity

Integrity is the foundation of every relationship: with our customers, our colleagues, our partners and our investors. It means acting responsibly, honestly and fairly, at the individual and team level, guided by what is ethical and right.

Initiative

Initiative implies action instead of reaction. We are agile and constantly evaluate our direction and actions. Initiative is second nature to everyone in the organization, nourished in an environment of decisiveness and continuous development.

Commitment to customers

Their success is directly tied to ours. We listen, respond rapidly with solutions that exceed expectations, provide unparalleled service and support, and build relationships on trust, respect and mutual understanding.

Excellence

Excellence is critical to building an enduring organization. We deliver on our commitments, constantly innovate, and strive for the performance necessary to do both.

Memberships and associations

Orchestrate360 is committed to professionalism and continual improvement of technology within hospitality, and proudly supports the organizations that further those goals. We are a member in good standing of Hospitality Financial and Technology Professionals (HFTP).

Delivering clarity from complexity.